Return and Exchange Policy
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Introduction
We want to ensure your satisfaction with every purchase. If you need to return or exchange an item, please review our policy below.
1. Eligibility for Returns & Exchanges:
Products must be returned within 30 days of receipt to qualify for a return or exchange. Items must be in new, unused condition, with all original packaging and accessories.
2. Conditions for Returns:
Products can only be returned if they are defective, damaged, or significantly different from the description. Products must include all original packaging and components.
3. Exchange Process:
To request an exchange, please contact us at returns@nextronix.com with your order number and the reason for the exchange. Once approved, you will be provided with return shipping instructions.
4. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. In these cases, Nextronix will cover the return shipping fees.
5. Refunds for Exchanges:
If the product you want to exchange is out of stock, we will offer a refund or provide store credit for future purchases.
6. Exchange Period for Gifting:
We know our products make great gifts! To accommodate gift recipients, we offer an extended exchange period.